Project Type
Product Design / Hypothetical
Role
Lead Designer
Skills
Figma, Prototyping, UX/UI, Wireframes
Refreshing the MyChart Dashboard: A Patient-Centered Redesign
A Hypothetical Solution for Simplifying Hospital Appointments and Health Monitoring
MyChart is a trusted third-party app partnered with all hospitals across Ontario, providing patients with a seamless way to access their medical records. The app consolidates information such as medications, test results, upcoming appointments, medical bills, and more into one centralized platform.
What Problem Am I Trying to Solve?
The current MyChart app has a cluttered and unintuitive interface, which makes it challenging for users to navigate and locate essential features. This issue is compounded by a complicated onboarding process, leading to low adoption rates—particularly among older demographics, who may benefit the most from such tools.
Why Is This Problem Important?
Access to medical records empowers patients to stay informed and prepared for healthcare interactions. From personal experience as a MyChart user, I’ve found that having quick access to my medical data has enabled me to ask more informed questions during appointments and take proactive steps regarding my health.
1%
of total patients registered
28%
of average page views for clinical notes
26%
of average page views for test results
Whose Problem Am I Solving?
1.2 million patients treated at hospitals within Ottawa (data from The Ottawa General Hospital).
The Solution
The redesigned MyChart app features a clean and clutter-free interface to improve navigation and usability. By making it more intuitive, we aim to:
Increase adoption rates, particularly among older demographics.
Empower all patients to access and manage their health information with ease.
Current State
The existing dashboard provides a summary of upcoming visits and tests, with navigation for visits, messages, test results, and questionnaires. Additional features and settings are accessible through a menu, but redundancy and poor organization hinder the user experience.
Examples of what the current app looks like.
Research
To identify pain points and opportunities for improvement, I conducted:
App Interaction: Explored the app to understand its features and noted usability issues.
User Research: Collected data and perspectives from articles online to pinpoint which features users found most beneficial.
What did did I take away from my research?
Low patient adoption rates.
High engagement with clinical notes.
Difficult navigation due to a cluttered and disorganized interface.
Ideation
I developed three redesign options for the dashboard and ultimately combined the best elements from Option 2 and Option 3:
Low fidelity wireframe explorations.
Retained the familiar curved header design to avoid alienating existing users.
Adopted a cleaner layout for content to enhance readability and usability.
Eliminated redundant navigation items, such as the “Questionnaire” tab, by integrating it directly with scheduled visits, simplifying the workflow for virtual check-ins.
High fidelity wireframes with improved UI and information architecture.